RETURN POLICY

Return Policy

 

Order Cancellation PolicyCustomers may cancel their order within 24 hours of placing it.Once the order is dispatched, cancellation will no longer be possible.

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Return Policy

We accept returns only under the following conditions:

• The product is Damaged at the Time of Delivery.

• The product is Dead on Arrival (DOA).

Returns for any other reason (e.g., change of mind, preference, etc.) are not applicable.

Return Window

• Customers must initiate a return within 7 days of delivery.

Return Eligibility Criteria

To be eligible for a return:

• The product must be returned in its original packaging, including all accessories, manuals, and warranty cards.

• A clear unboxing video showing the damage must be provided.

• The return request must be initiated by contacting our Customer Support Team.

Refund & Replacement Policy

If a return is approved, customers may choose:

1. Replacement of the product (subject to stock availability), or

2. Repair service 

• Refunds (if applicable) will be processed within 2 business days. Any delays will be communicated proactively to the customer.

Warranty & Repairs

• Rose Antiques assists with warranty and repair services for eligible products.

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Non-Returnable Items

Certain products are non-returnable under certain conditions , that products will be notified on the product display.

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Free Gifts & Promotional Items

• Free gifts or promotional items are not returnable or the gift cards are non transferable for any other customers.

• If the main product is returned, customers may be required to return the free gift as well. If not returned, the value of the gift will be deducted from the refund. 

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RETURN & EXCHANGE POLICY

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We want you to be completely satisfied with your purchase. If you encounter any issues with your product, please review our return and exchange policy below:

1. Eligibility for Returns & Exchanges (7 Days)

You may be eligible to return or exchange a product within 7 calendar days from the date of delivery if it meets the following criteria:

• Defects or Quality Issues: The product must exhibit a visible manufacturing defect or significant quality issue that affects its intended use or appearance.

• Original Condition: The product must be returned in its original condition, unused, with all original tags, labels, and packaging intact.

• Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, invoice) is required for all returns and exchanges.

2. Mandatory Unboxing Video Requirement

To be eligible for a return or exchange based on defects or quality issues, you must provide an unboxing video that clearly demonstrates the following:

• Start of Video: The video must begin with the product packaging sealed and unopened.

• Uninterrupted Footage: The video must be a single, continuous shot without any cuts, edits, or pauses from the moment of unboxing until the defect or quality issue is clearly shown.

• Clear Visibility: The video must clearly show the unboxing process, the product itself, and the specific defect or quality issue you are reporting.

• Date of Recording: The video should ideally be recorded on the day of delivery or as soon as possible thereafter.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps within the 7-day eligibility window:

• Contact Support: Send an email to our support team at [Your Support Email Address] with the subject line "Return/Exchange Request - [Your Order Number]".

• Include Details: In your email, please provide:

  • Your full name and order number.

  • A detailed description of the defect or quality issue.

  • Attach the mandatory unboxing video as described in Section 2.

  • Clear photographs of the defect/issue (in addition to the video).

• Await Instructions: Our support team will review your request and the provided video/photos. We will then contact you within [e.g., 2-3 business days] with instructions on how to proceed, including return shipping details if applicable.

4. Review and Resolution Process

• Verification: Once we receive your returned item (if applicable) and verify the defect/quality issue against your unboxing video, we will process your request.

• Options: Depending on product availability and the nature of the issue, we will offer one of the following solutions:

  • Exchange: A replacement product of the same item will be shipped to you.

  • Refund: A full refund will be issued to your original payment method. Please note that it may take [e.g., 5-10 business days] for the refund to appear on your statement, depending on your bank or payment provider.

• Discretion: We reserve the right to refuse a return or exchange if the unboxing video requirement is not met, if the product is not in its original condition, or if the reported defect is not verifiable.

5. Non-Returnable Items

Certain types of items cannot be returned or exchanged. These may include: [Specify any non-returnable items relevant to your business, e.g., personalized items, digital products, items marked as final sale].

We appreciate your understanding and cooperation with our policy, which helps us ensure fair and efficient resolution of any product issues.

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Refund and Cancellation Policy

 

This policy outlines the conditions and procedures for refunds related to product returns and order cancellations.

1. Refunds for Product Returns

• Eligibility: Full refunds for returned products are contingent upon the customer meeting all criteria outlined in our Return and Exchange Policy (e.g., within 7 days, visible defects/quality issues, mandatory unboxing video, product in original condition).

• Refund Processing: Once the returned product is successfully received and inspected by our delivery partner and verified by our team to meet the eligibility requirements, the full purchase amount will be processed for a refund.

• Refund Timeline: Please allow [X, e.g., 5-10 business days] from the date of successful receipt and verification of the returned item for the refund to be reflected in your original payment method account. This timeframe may vary depending on your bank or payment provider.

2. Refunds for Order Cancellation

• Immediate Cancellation: If an order is cancelled by the customer before it has been dispatched from our warehouse, a full refund will be processed promptly.

• Refund Timeline for Cancellation: For eligible order cancellations, the full purchase amount will be refunded within a maximum of 2 working days from the time the cancellation request is confirmed.

• Post-Dispatch Cancellation: If an order is cancelled after it has already been dispatched, it will be treated as a return. In such cases, the refund will be processed according to the "Refunds for Product Returns" section above, once the product is successfully returned to us.

3. General Refund Information

• Original Payment Method: All refunds will be issued to the original payment method used during the purchase (UPI or Razorpay).

• Communication: You will receive email notifications regarding the status of your refund, including confirmation of processing.

4. Cancellations can be processed within 24 hours of the original transaction by contacting our customer support team. Please note that cancellations requested after this 24-hour window may be subject to a deduction.

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